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Terms & Conditions

Effective Date: 02/07/2026
Last Updated: 02/07/2026

Welcome to D2 DigiTech. These Terms & Conditions (“Terms”) govern your access to and use of our website, services, quotations, proposals, invoices, digital products, and any communications provided by D2 DigiTech (“Company”, “we”, “our”, or “us”).

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

1. About Us

D2 DigiTech is a digital marketing and creative media agency based in Kolkata, West Bengal, India. We provide digital marketing, Local SEO, Google Business Profile optimization, website development, paid advertising management, creative media production, photography, videography, 360° virtual tours, branding, and related digital services.

2. Acceptance of Terms

By using our website or purchasing any of our services, you agree to comply with these Terms.

If you do not agree, please discontinue using our services immediately.

3. Scope of Services

Our services include but are not limited to:

  • Website Designing & Development

  • Google Business Profile Management

  • Local SEO

  • Search Engine Optimization (SEO)

  • Google Ads Management

  • Meta (Facebook & Instagram) Ads Management

  • PPC Campaign Management

  • Social Media Management

  • Content Strategy

  • Content Creation

  • Video Editing

  • Photography

  • Commercial Videography

  • Product Photography

  • Food Photography

  • Graphic Designing

  • Logo Designing

  • Branding

  • Restaurant Menu Designing

  • 360° Virtual Tours

  • Google Street View Integration

  • Matterport 3D Scanning

  • Creative Consultation

The scope of each project shall be governed by the respective quotation, proposal, invoice, or signed agreement.

4. Quotations & Project Acceptance

All quotations remain valid for 30 days unless otherwise specified.

A project shall be considered accepted only when:

  • The client approves the quotation or proposal in writing,

  • A purchase order is issued (where applicable), or

  • The advance payment has been received.

5. Payment Terms

Unless otherwise agreed:

  • A minimum 50% advance payment is required before commencing work.

  • Remaining payment shall be due before final delivery or deployment.

  • Monthly retainers are payable in advance.

  • Advertising budgets are separate from agency fees.

  • GST, if applicable, shall be charged separately.

Late payments may result in project suspension.

6. Non-Payment

If payments remain outstanding beyond the due date:

  • Services may be suspended without notice.

  • Website maintenance may be paused.

  • Campaigns may be stopped.

  • Deliverables may be withheld.

  • Administrative charges or applicable interest may be levied.

Ownership of deliverables remains with D2 DigiTech until full payment is received.

7. Refund Policy

Payments made for:

  • Consultation

  • Strategy

  • Creative work

  • Designing

  • SEO

  • Paid campaign setup

  • Website development

  • Photography

  • Video production

are generally non-refundable once work has commenced.

Refunds, if approved, remain solely at the discretion of D2 DigiTech.

Advertising budgets paid to Meta, Google, or other third-party platforms are strictly non-refundable.

8. Client Responsibilities

The client agrees to:

  • Provide accurate information.

  • Provide required access credentials.

  • Provide branding assets.

  • Review deliverables promptly.

  • Approve content within agreed timelines.

  • Maintain ownership of business accounts unless otherwise agreed.

Any delays caused by the client may extend project timelines.

9. Google Business Profile Services

Our GBP optimization services follow Google’s official guidelines.

We do not:

  • Buy fake reviews

  • Post misleading information

  • Stuff keywords into business names

  • Use prohibited optimization techniques

Clients remain responsible for ensuring the authenticity of all business information.

10. SEO Services Disclaimer

Search Engine Optimization is influenced by numerous factors outside our control.

Accordingly:

  • We do not guarantee #1 rankings.

  • We do not guarantee first-page rankings.

  • We do not guarantee specific traffic levels.

  • We do not guarantee lead volumes.

Our commitment is to implement industry-standard white-hat SEO practices aligned with current search engine guidelines.

Search engine algorithms may change without prior notice.

11. Paid Advertising Services

For Google Ads and Meta Ads:

The client retains ownership of:

  • Ad Accounts

  • Business Manager

  • Facebook Pages

  • Instagram Accounts

  • Google Ads Accounts

D2 DigiTech operates as an authorized manager.

Advertising budgets are billed separately from management fees.

We do not guarantee:

  • Number of leads

  • Sales

  • Revenue

  • Return on Investment (ROI)

Campaign performance depends upon market conditions, audience behavior, competition, budget, landing pages, and numerous external variables.

12. Website Development

Website pricing includes only the features specified in the quotation.

Additional functionality requested after project approval shall be treated as change requests and billed separately.

The client shall provide:

  • Content

  • Images

  • Logos

  • Domain credentials

  • Hosting credentials

unless included within the quotation.

13. Website Maintenance

Unless a maintenance contract exists, D2 DigiTech is not responsible for:

  • Software updates

  • Plugin updates

  • Server issues

  • Security breaches

  • Website downtime

  • Backups

after project handover.

14. Photography, Videography & 360° Virtual Tours

All shoots shall be conducted on mutually agreed dates.

Clients shall arrange necessary permissions to access the premises.

Weather, lighting conditions, equipment failure, government restrictions, or force majeure events may require rescheduling.

15. Intellectual Property

Upon receipt of full payment:

  • Final approved designs

  • Website source files (if included)

  • Logos

  • Creative deliverables

shall become the property of the client unless otherwise specified.

However, D2 DigiTech retains ownership of:

  • Draft concepts

  • Unapproved designs

  • Internal templates

  • Proprietary workflows

  • Internal processes

  • Software tools

16. Portfolio Rights

Unless restricted by a written confidentiality agreement, D2 DigiTech reserves the right to display completed projects, photographs, videos, websites, branding work, advertisements, and campaign results within its portfolio, website, presentations, proposals, and social media.

17. Confidentiality

Both parties agree to maintain confidentiality regarding proprietary information received during the engagement.

Confidential information shall not be disclosed to third parties without written consent except where required by law.

18. Third-Party Services

We may use or recommend third-party services including but not limited to:

  • Google

  • Meta

  • WordPress

  • Elementor

  • Hostinger

  • Cloudflare

  • Matterport

  • Canva

We are not responsible for:

  • Downtime

  • Pricing changes

  • Policy updates

  • Account suspension

  • API changes

made by such providers.

19. Service Suspension

We reserve the right to suspend services if:

  • Payments are overdue.

  • The client engages in unlawful activity.

  • The client requests services violating platform policies.

  • Abuse or harassment of our staff occurs.

20. Limitation of Liability

To the maximum extent permitted by law, D2 DigiTech shall not be liable for:

  • Loss of profits

  • Business interruption

  • Reputation loss

  • Indirect damages

  • Consequential damages

  • Algorithm changes

  • Search engine penalties caused by prior activities

  • Third-party platform actions

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

21. Indemnification

The client agrees to indemnify and hold harmless D2 DigiTech against any claims arising from:

  • Client-provided content

  • Copyright infringement

  • Trademark infringement

  • Defamation

  • Illegal products or services

  • Misrepresentation

22. Force Majeure

Neither party shall be liable for delays caused by circumstances beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Internet outages

  • Cyber attacks

  • War

  • Pandemic

  • Labour disputes

23. Termination

Either party may terminate ongoing services by providing written notice.

Any work completed up to the termination date shall remain payable.

Advance payments for work already commenced are non-refundable.

24. Privacy

Client information shall be processed in accordance with our Privacy Policy.

We implement reasonable measures to protect client information but cannot guarantee absolute security over the internet.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

26. Jurisdiction

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India.

27. Amendments

D2 DigiTech reserves the right to modify these Terms at any time.

Updated versions shall become effective upon publication on our website.

28. Contact Information

D2 DigiTech
Kolkata, West Bengal, India

Email: d2digitechofficial@gmail.com
Phone: +91 85838 47521
Website: https://d2digitech.com

Disclaimer: These Terms & Conditions are intended as a contractual framework for D2 DigiTech’s operations. They should be reviewed by a qualified legal professional to ensure compliance with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019, and other relevant regulations.